Workforce Coach 

JOB SUMMARY: 
The coach will provide direct services that support the Cincinnati Works’ (CW’s) Workforce Coaching 
team with a primary focus to meet the needs of employed or unemployed individuals. This role works 
collaboratively to promote positive relations and create an environment which not only attracts and 
retains individuals seeking employment and those who are seeking career pathways for professional 
advancement. The coach is a trusted collaborator of Members, assessing personal and professional 
needs, assisting the individual in the identification of resources and strategies for success, the 
development of service plans and action steps to reach economic self-sufficiency. This role may also 
assist with program development and other subsets of membership as necessary.

Workforce Coach

JOB SUMMARY: 
The coach will provide direct services that support the Cincinnati Works’ (CW’s) Workforce Coaching 
team with a primary focus to meet the needs of employed or unemployed individuals. This role works 
collaboratively to promote positive relations and create an environment which not only attracts and 
retains individuals seeking employment and those who are seeking career pathways for professional 
advancement. The coach is a trusted collaborator of Members, assessing personal and professional 
needs, assisting the individual in the identification of resources and strategies for success, the 
development of service plans and action steps to reach economic self-sufficiency. This role may also 
assist with program development and other subsets of membership as necessary.

PRINCIPLE RESPONSIBILITIES: (not all-inclusive) 
1. Provide the highest level of customer service to ensure that Members feel valued while 
modeling behaviors that the Member can emulated. 
2. Strengthen the Member’s wisdom, thought processes, and directed action toward the future, 
based on the individual’s self-identified goals and management of barriers. 
3. Create an environment that allows for inquiry, challenge, and the stimulation of critical thinking 
around new ways of being, thinking, and acting. Often the end-result is new behaviors 
applicable to the Member’s whole life. This occurs through the application of his/her specific 
expertise and guidance of the Member to seek the best course of action for achieving goals and 
mitigating their barriers. 
4. Focus on the Member’s job retention, career advancement, financial, life and education goals by 
utilizing a variety of contact routines and methods as decided by the Member including meeting 
in-person, virtually, or by phone. 
5. Leverage social media, the USPS, family, or co-workers when necessary to ascertain the 
Member’s job performance and the identification of potential barriers.
6. Celebrate milestones and “wins” with Member.
7. Leverage an internal and/or external partner to promote and optimize Member efforts for 
success (financial coaching, spiritual advising, legal coordination, staffing specialist, behavior 
health), external partners (i.e., community, employers), to determine the individual’s 
advancement potential. 
8. Use a variety of assessment tools and methods to assist the prospective Member in his/her 
development of an action plan and the ability to support a longer-term coaching relationship. 
9. Assist the Member to focus on individual plans which include employment, education, life, 
financial goals, and the supportive services necessary to achieve self-sufficiency. 

MINIMUM REQUIREMENTS:
• Work experience and/or post-secondary education/training demonstrating an ability to perform
 the duties as described.
• Experience working with the behaviors of at-risk populations.
• Strong internet and computer software skills; Outlook, Salesforce, Word, Excel, etc. 
• Maintain daily files/records, logs and tracking to ensure current and organized activity 
• Coordinates a variety of projects simultaneously.
• Ability to research and implement customer feedback and tracking techniques

PHYSICAL REQUIREMENTS:
• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, 
Crouching, walking, lifting, stooping, bending, tactile sense, hearing, reaching with hands and 
arms, grasping, pushing, fingering, repetitive movements, talking. 
• Ability to move up to 10 pounds 
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth 
perception, and the ability to adjust focus. 
• Must be able to remain calm in a busy office environment
• Must be able to flex time to accommodate a varied schedule including days, evenings and an 
occasional Saturday. 

CORE COMPETENCIES:
These competencies will be used in the following practices in recruiting, performance evaluations, 
professional development within CW. 
Competencies Description
Personal Qualities
including being a 
• Self-starter
• Initiative
• Member Service Skills
• Resourceful problem solver
• Flexibility
• AdaptabilityUnderstand the ways that power, privilege and oppression operate with 
respect to race, ethnicity, national origin, color, sex, sexual orientation, 
gender, gender identity, age, marital status, political belief, religion, 
socioeconomic status, military status, and mental or physical disability

Effective verbal and written communication skills
Ability to network and cultivate relationships with diverse stakeholders/groups of people/community organizations and employers. Ability to set and act on short- and long-term goals.

Member service experience, including being:
o Attentive/active listener
o Courteous
o Patient
o Empathic
o Friendly
o Responsive
o Resourceful
o Caring
o Flexible
o Ability to maintain confidential information. 
o Ability to adapt to a changing environment
o Ability to competently use motivational interviewing techniques
o Ability to use a holistic approach with member
o Strive to provide the highest level of responsive, respectful 
customer service to their Members and employers, recognizing this is the core of their work

Collaboration skills

• Regular networking to increase connections for yourself and your Member
• Building a trusting work environment that supports innovation
• Working across the organization by knowing and partnering with a diverse landscape of stakeholders including: Internal partners at your organization and in your community
• Other workforce development agencies that provide complementary services
• Individuals and organizations in other related “systems”
• Participating in formal partnerships and coalitions

Business Acumen

• Ability to understand and cope with different business situations.
• Possess an understanding of the extent and importance of business issues.
• Decisive and self-confident.
• Flexible and adaptive to further changes in the future.
• Possess the quality of insight and being able to visualize what should be done to achieve particular goals and a successful future.
• Being mindful of consequences of a choice for all the affected parties.
• Focus on the key objectives.
The ability to effectively assess, risk management, prepare, and connect Members for advancement
• Engaging in strategic Member recruitment
• Using a strengths-based approach to assess Member’s skills, interests and needs
• Planning with Members for both their short-term (survival job) and long-term (career pathways) and financial pathway goals
• Providing and/or connecting Members to necessary “work readiness” training 
• Providing and/or connecting Members to desired hard skill training opportunities
• Providing and/or connecting Members to supportive services as well as communities of support
• Delivering retention activities to keep job seekers engaged in programming and employed
• Understanding and adjusting services based on Member population (e.g. Members with disabilities, experiencing homelessness, veterans, youth, criminal records, etc.)
• Analyzing the financial assessment to develop goals
• Ability to be a resourceful problem solver (forward thinking, solution driven, anticipate through life lessons)
The ability to consider the employer as a customer. 
• Developing a deep understanding of business and industry needs and how to stay up to date on trends
• Understanding individual employer needs and workplace culture
• Regularly use employer and Member feedback to improve services
• Understanding and using labor market information to improve Members outcomes and influence program design

Data Management & Analysis 

Ability to do basic research
• Proficient with computers/technology (e.g. database systems; internet browsing; social media; survey tools; etc.)
• Ability to provide appropriate internal documentation that describes the interactions held with Members
• Creating regular time with colleagues to reflect on data trends and discuss program improvement
• Collecting and using data from multiple sources (i.e. Members, employers, staff, partners, etc.)
• Salesforce documentation: status with the Organization, assessment tools, action plans (goals, barriers), job performance/retention, successes, barrier mitigation and conversations.
• Utilizing the Stability Assessment to assist Member in the forecast and access resources for barrier mitigation and goal achievement

Please submit resume for consideration: dfoulks-young@cincinnatiworks.org