Systems Specialist

Reporting to the Senior Director of Technology and Systems, the Systems Specialist will be responsible for Cradle to Career Network data and portal management through Salesforce (Non-profit Success Pack and Experience Cloud) and Learning Management System (LMS) administration. In this role, you will work closely with internal teams, serving as the data liaison and LMS system administrator for staff. We are looking for candidates who are self-starters, extremely organized and experienced with database structures. We are also looking for candidates who have a strong attention to detail, excellent communication skills and are effective when multitasking, as duties might overlap.

Systems Specialist 

About StriveTogether
StriveTogether is a national movement with a clear purpose: helping every child succeed in school and in life from cradle to career, regardless of race, ethnicity, zip code or circumstance. We refuse to settle for a world where a child’s potential is dictated by the conditions into which they are born. We work to break down barriers, change systems and improve outcomes for as many families as possible.

The StriveTogether team is passionate, talented and dedicated to achieving our mission. We seek and value all kinds of diversity and work hard to eliminate inequities in ourselves, our organization and our communities. Our goals are bold, so we support each other to try new things, have tough conversations and push for change. As we work, we share learning and progress, use data to make decisions and celebrate our wins.

About you

You are an individual who can hit the ground running, with a strong work ethic and the ability to adapt your communication for a variety of different audiences. You can resolve complex issues quickly, allowing users to continue learning and maintain access to systems with minimal downtime.

At StriveTogether, we’re dedicated to eliminating racial inequities. To be successful in this role, you must understand the challenges faced by marginalized communities — including but not limited to barriers of race, ethnicity, class, ability, immigration status, gender and their intersections.

About the position

Reporting to the Senior Director of Technology and Systems, the Systems Specialist will be responsible for Cradle to Career Network data and portal management through Salesforce (Non-profit Success Pack and Experience Cloud) and Learning Management System (LMS) administration. In this role, you will work closely with internal teams, serving as the data liaison and LMS system administrator for staff. We are looking for candidates who are self-starters, extremely organized and experienced with database structures. We are also looking for candidates who have a strong attention to detail, excellent communication skills and are effective when multitasking, as duties might overlap. 

Responsibilities and duties

LMS Administration

Collaboration and Project Management

• Collaborate across departmental stakeholders to refine the e-learning strategy, translate LMS functionalities and familiarize staff with standards and processes.
• Utilize project management skills to deliver LMS objectives, clarifying roles, tasks and responsibilities across teams.
• Proactive communicator who takes initiative to ensure alignment across technical and program teams.

Technical Support

• Provide timely technical support to end users, instructors and internal teams around LMS issues as they arise.
• Dedicated problem solver who can find innovative workarounds and solutions to technical LMS limitations that may arise.

LMS Knowledge Expert and Trainer

• Be the go-to inhouse expert for all LMS features and functionalities
• Train internal team members on how to utilize the LMS for their respective roles (instructors, conveners, admin and curriculum designers).

LMS Management and Governance

• Create and manage an organized system for all e-learning courses and library assets
• Develop customized reports as needed and train internal teams on how to utilize standard reporting capabilities
• Build and manage user accounts and user groups/roles/types
• Manage user enrollments, registration needs and waitlists
• Regularly audit LMS functionalities and courses to ensure learners have the correct content access.

E-Learning Content Building

• Develop e-learning courses by uploading new course content via standard templates
• Develop and maintain StriveTogether’s public course catalog
• Revise e-learning courses based on backlog of updates needed

Continuous Improvement and User Experience Focus

• Curious learner who strives to put the learner’s experience first and utilizes continuous improvement to innovate on current courses.
• Collaborates with instructional designers to recommend course enhancements based on user feedback data.

Network Data Management

• Proactively evaluate current Cradle to Career Network data to ensure data are complete and accurate
• Collect and enter Network data, such as staff information, partnership details, membership status and invoicing contacts
• Address data inconsistencies by working cross-functionally to locate missing and duplicated data
• Report data errors to the System Administrator
• Serve as initial point of contact for any data related inquiries
• Create training and guides for Salesforce and other data systems in partnership with the Systems Administrator
• Support technical components of annual events (including the Cradle to Career Network Convening)
• Innovate with team to improve processes and identify efficient solutions to data challenges
• Report pain points and new requests to the System Administrator

Qualifications and skills

• 2 - 4 years of lived, related experience
• Experience with Salesforce and Docebo and ability to learn additional programs
• Experiences in a technical support role
• Exceptional communication skills
• Advance problem solving skills
• Strong analytical and technical skills with exceptional attention to detail and organization
• Positive attitude and excellent customer service skills.
• Ability to prioritize multiple tasks with different deadlines and requirements
• Some travel required

Position details

This is an exempt position with a salary range of $55,000 - $82,000. The top 1/3 of the salary range is reserved for the most experienced team members or highest performers. This position will work at our headquarters in Cincinnati, Ohio.

Benefits, perks and flexibility

Time Away

• Sick, vacation, personal, floating holiday/wellness day, bereavement, jury duty
• 11 paid company holidays and a paid winter break the last week of December
• Paid parental leave
• Paid sabbatical after seven years of employment
• Paid time off to vote
• Caregiver time off

Benefits

• Medical and dental plans
• 100% paid vision, short-term and long-term disability and basic life insurance.
• $2,500 annual HSA contribution for users of high-deductible health care plans
• Cellphone and internet stipend
• Competitive retirement plan with automatic employer contribution and match
• Professional development
• Employee Assistance Program

Perks

• Remote work opportunities available
• Affinity groups for our community
• Choice of Mac or PC for your work computer
• Birthday gift card
• DeskPass access (community desk and meeting room options for remote team members)
• Company credit card for internal expenses

Perks at our headquarters

• Employer paid parking
• Hybrid work model – two work from home days each week
• Rooftop deck
• Snacks and beverages
• Dog friendly office

Applications and cover letters are due by Thursday, August 28, 2023. Apply here.

StriveTogether is an equal opportunity employer.