Program Manager, BHGH

The Program Manager supports the functioning and activities of Boys Hope Girls Hope progamming.  This position supervises the Boys Hope Girls Hope Residential and Academy program team, provides support to the Program Director in implementing various administrative tasks in all program areas, and ensures that appropriate services are effectively delivered to each scholar and collegian for their full development according to the BHGH Program Model.

Job Title: Program Manager

Job Information:

Job Classification: Exempt

Evaluation:  Annual

Reporting/Supervisory Responsibility:

Reports To: Program Director

Supervisory Responsibility: Yes

Job Summary:

In alignment with the Boys Hope Girls Hope mission and values and under the supervision of the Program Director, the Program Manager (PM) sets a clear course for the functioning and activities of the program, supervises the residential and academy team by example and guidance, provides support to the Program Director in implementing various administrative tasks in all program areas, and ensures that appropriate services are effectively delivered to each scholar and collegian for their full development according to the BHGH Program Model.

Education and Experience and Certifications- Minimum Qualifications:

• Bachelor’s Degree in social work, psychology, counseling, education, or related field
• Minimum of 2 years full time experience working with youth
• 1-2 years supervisory experience, 3-5 years preferred
• Prior successful experience working in a residential and afterschool programing setting (preferred)
• Ability to pass background checks in compliance with state licensing requirements
• Driver’s license with current insurance
• Minimum age of 21

 Job Requirements- Minimum Qualifications (Knowledge, Skills & Abilities):

• Ability to work flexible hours when required, occasionally including weekends and evenings
• Must be able to produce quality, error-free work and take initiative to complete projects as needed or assigned
• Willingness to pitch-in and fill the needs of team including interacting with youth

Essential Functions, Duties and Responsibilities:

 Program Administration

• Serve as the first point of contact with referrals, informing them of the program, opportunities, and taking critical contact information for future application resources. Directs candidates with greater service needs to other organizations
• Discuss the program, gather preliminary paperwork for review for the program committee, sign releases for continues admissions process. and serves as form of contact throughout the admissions and onboarding process. Collects information for review of the Program Committee from schools, doctors, references, and families throughout process
• Input initial data on candidates into PPM Community in Salesforce for future admissions needs. Updates information as needed and monitors PPM for new referrals
• Print, organize, and arrange the scholar case record for newly admitted scholars to complete the placement agreement and maintain ODJFS record keeping requirements
• Consistent and regular community networking to recruit candidates for admission
• Identification, screening, and selection of children for the program according to Boys Hope Girls Hope admission standards

Program Licensing

• Work with Program Director to maintain communication with ODJFS rep for licensing to cover employee training, youth records and maintain onsite standards within ODJFS standards. Coordinate bi-annual review of records (employee and scholar) for consistency, continuity of information, and organization

Residential Staff and Community Volunteer Supervision

• Responsible for assisting Program Director with evaluation, support and training of Residential Educators including ongoing meaningful training, professional development and staff recognition.
• Ensuring all evaluations for team members are completed timely and uploaded into PPM, Salesforce or SharePoint
• Mentor and support the residential and academy team members in excellent performance expectations and meaningful goals. Conduct the annual evaluation process for both residential and academy team members with Program Director, with formal periodic check-ins throughout the year. Manage team member scheduling, coordinate coverage as needed and delegate staff duties such as grocery shopping, managing in-kind donations and donor thank you letters, dinner hosts, coordination of community tours or parties.
• While the PM is not expected to live in either house, the PM is expected to attend and participate in house meetings and reflections, and to provide coverage as needed.
• Facilitate monthly program team meetings, foster effective staff communication and coordination, and ensure that each member of the team has the information they need to effectively fulfill his or her responsibilities.
• Coordinate and supervise community volunteers as they carry out service with the scholars and provide regular feedback to the Program Director and/or Volunteer Coordinator.

Program Operations

• Establish, maintain and coordinate consistency across program, develop routines and schedules for the houses to provide high expectations, structure, stability, and guidance for the benefit of the scholars.
• Ensure that all program vehicles are well-maintained in function and appearance and that appropriate maintenance records are kept according to ODJFS guidelines.
• Maintain “donor ready” facilities inside and out.
• In collaboration with Program Director, oversee expenditures and manage the petty cash account for academy and residential program.
• Oversee compliance with and document regular disaster preparedness drills in accordance with established policies.
• Reviews and ensures that scholar files are accurate and maintained in accordance with licensing and Boys Hope Girls Hope standards. Submit training documentation to office staff for employee files.
• Ensure residential and academy service plans are completed timely and have all necessary signatures and approved by Program Director
• Make sure that the scholars receive regular and nutritious meals and snacks based on licensing guidelines and that other basic needs are met and services are secured.
• In collaboration with the Program Director, ensure that the home operates according to all BHGH Network Head Quarters standards and State of Ohio Residential Care Licensing Standards. Prepare for and participate in yearly licensing visits.

Residential Services Delivery

• Collaborate and coordinate with Program Director to ensure effective communication between the residential and academy program and governing body of the organization.  
• Lead all program team members in ensuring that each scholar receives comprehensive and effective interventions for developmentally appropriate growth in all aspects of physical, emotional, intellectual, social, and spiritual dimensions in accordance with the BHGH Program Model.
• In every aspect of both residential and academy scholar, engage each scholar in their own holistic development so that they become increasingly responsible, self-sufficient, and skilled as they prepare for college life and independent living. This includes ensuring all scholars are actively participating in My Road and other cohort specific programming.
• Foster the engagement of the parents and guardians of all scholars by ensuring regular communication and the planning or coordinating of regular meetings and social opportunities by residential and academy coordinators.
• Ensure that child welfare and best practice safeguards are in place in the residential homes and academy, including recognizing and acting on signs and symptoms of addiction, mental health, and physical health issues.
• Oversee quarterly service planning, monthly progress meetings, and all aspects of behavioral and crisis intervention and ensure that thorough and prompt documentations are maintained.
• Ensure that the house Scholar Case Files and Program Participant Manager (PPM) database records are complete for each residential scholar.  
• Assist the Program Director in the scholar recruitment and interviewing process, including active participation in outreach and development of referral sources.

Other Competencies for success:

• Professional work habits and dress.
• The ability to develop appropriate relationships with different populations, including scholars and their families.
• Able to maintain composure while under stress.
• Sensitivity to and cultural education/competency regarding different religious backgrounds, gender, and cultures.
• Pursues professional and personal development, both for self and for the team.
• Exercise good judgment and decision making especially with regard to matters of discipline, age-appropriate behavior for adolescents and supervision of scholar’s activities.
• Model appropriate behavior, character, citizenship, and moral integrity.
• Completes other duties as assigned.