Operations Manager, Mary Magdalen House

The Operations Manager is an in-person position and reports to the Executive Director. This role’s
primary responsibility is to ensure that the day-to-day operations of Mary Magdalen House run
smoothly. The Operations Manager will ensure that Mary Magdalen House serves each guest to the best
of its ability while also ensuring that it operates effectively and efficiently.

About the organization:
Mary Magdalen House restores dignity and hope to those experiencing homelessness by providing
showers, clean clothing, and connection to community resources. Since 1988, Mary Magdalen House
has been providing a safe and welcoming environment where people in need can come to feel clean,
clothed, comforted, and refreshed.
About this position:
The Operations Manager is an in-person position and reports to the Executive Director. This role’s
primary responsibility is to ensure that the day-to-day operations of Mary Magdalen House run
smoothly. The Operations Manager will ensure that Mary Magdalen House serves each guest to the best
of its ability while also ensuring that it operates effectively and efficiently.
The ideal candidate is comfortable and experienced with:
● Imagining an audacious vision for the future and working toward its fulfillment
● Collecting and analyzing qualitative and quantitative data
● Interacting with persons of diverse backgrounds
● Collaborating with other public, private, and nonprofit partners to further the organization’s
mission
● Training others on using new and/or improved systems
Benefits:
● Full-time exempt position (36-40 hours per week)
● Medical, dental, and vision insurance available
● Employee Assistance Program available
● PTO, Parental Leave, & 11 holidays annually
● Salary $50,000-$55,000/yr commensurate with experience
Expectations & Responsibilities:
● Help manage recruitment, hiring, and orientation of employees
● Strengthen employee training program; create and maintain training schedule for employees
● Oversee payroll processing and time off requests
● Oversee site repairs; liaison to building maintenance providers, IT, and phone support
● Responsible for monitoring inventory and purchasing items needed for daily operations
● Support team learning and troubleshooting of new technology systems or updates
● Provide direct services to guests at the front desk as needed
● Recognize, discuss, and find solutions for organizational holes and inefficiencies
Required Knowledge, Abilities, and Skills:
● 3-5 years of experience in operations, project management, or similar field
● Four-year degree in a relevant field is preferred, but not required
● Demonstrated ability to successfully manage employees and customers from diverse
socioeconomic, cultural, racial, and ethnic backgrounds

● Outstanding communication and interpersonal skills
● Proficiency in Google Workspace and/or Office Suite
● Reliability, trustworthiness, and discretion with sensitive information
● Experience in working with vulnerable populations; specifically with persons experiencing
homelessness
● Punctuality, reliability, and trustworthiness in the workplace
● Excellent time management skills and the ability to prioritize work and meet deadlines
● Keen analytic, organization, and problem-solving skills
● Self-motivated, able to work both independently and collaboratively