Operations Director

The Operations Director’s role is to ensure the smooth and efficient functioning of the agency and manage the following functions: Finance, Human Resources, IT, Facilities, and Office Administration. The ideal candidate is a proactive and pragmatic problem-solver with a hands-on approach and a commitment to supporting nonprofit operations. They will work closely with the Executive Director and other team members to optimize organizational processes, manage resources effectively, and support our mission-driven work.

Position Title: Operations Director
Reports To: Executive Director
Location: Cincinnati, Ohio
Type: Full-Time, Exempt

Organization Overview:
Mercy Neighborhood Ministries is a small but dynamic team dedicated to our mission of empowering disadvantaged women and seniors through proven programs that educate, foster self-sufficiency, and support enhanced quality of life. We strive to create a positive impact and foster a collaborative, inclusive work environment.

Position Summary:
The Operations Director’s role is to ensure the smooth and efficient functioning of the agency and manage the following functions: Finance, Human Resources, IT, Facilities, and Office Administration. The ideal candidate is a proactive and pragmatic problem-solver with a hands-on approach and a commitment to supporting nonprofit operations. They will work closely with the Executive Director and other team members to optimize organizational processes, manage resources effectively, and support our mission-driven work.

Key Responsibilities:

1. Finance:
• Collaborate with the Executive Director to develop and manage the annual budget, financial forecasts, and financial reporting.
• Manage accounting functions and support staff, including accounts payable/receivable, payroll, and financial audits.
• Ensure compliance with financial regulations, grant requirements, and best practices in nonprofit financial management.

1. Human Resources:
• Manage all HR functions and support staff, including recruitment, onboarding, performance management, employee relations, and compliance with labor laws.
• Partner with Executive Director to develop and implement HR policies and procedures that promote a positive organizational culture.
• Manage employee benefits, payroll processing, and professional development initiatives.
2. Facilities Management:
• Manage the maintenance, safety, and improvements of the office space and any other facilities at two sites.
• Manage relationships with vendors, including leases, cleaning services, and other contractors.
• Ensure compliance with safety regulations and address facility-related issues promptly.

1. Information Technology:
• Provide IT support to agency staff and act as liaison with contracted IT professional.
• Manage IT infrastructure, including hardware, software, and data security working with IT professional.
• Work with other vendors to ensure reliable and cost-effective technology solutions.

1. Office Administration:
• Supervise administrative staff and ensure efficient office operations.
• Implement and maintain office policies, procedures, and systems.
• Manage inventory of office supplies and office equipment operations and leases; oversee general administrative support functions.

Qualifications:

• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field.
• 5+ years of experience in operations management, preferably within a nonprofit organization.
• Strong financial acumen and experience with nonprofit budgeting and accounting practices.
• Proven experience managing finance, HR,  IT, and facilities functions.
• Excellent organizational, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in office software (e.g., Microsoft Office) and familiarity with nonprofit software solutions (e.g., QuickBooks, CRM systems).

Skills and Attributes:

• Possess a positive, can-do, will-do attitude.
• Excellent time and energy management. Able to effectively organize and prioritize work relative to agency resources. 
• Employs proactive, resourceful, and hands-on approach to problem-solving.
• Strong communication skills with the ability to engage and motivate team members.
• Capable of operating in a lean team environment and willing to take on whatever work is necessary to ensure the agency needs are met.
• Adaptable and resilient, particularly when faced with challenges or setbacks.
• Accountable for actions and outcomes.
• Passion for the mission of the organization and a commitment to making a positive impact in the community.

Compensation and Benefits:

• Competitive salary based on experience.
• Benefits package including health insurance, retirement plan, and paid time off.
• Opportunities for professional development and growth.

To Apply:

Please send your resume, a cover letter detailing your qualifications and interest in the position to Sheila Kinnen at skinnen@mnministries.org with “Operations Director Application”  in the subject line.

Mercy Neighborhood Ministries is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.