Operations Associate, Ignite

Reporting to the Director, Human Resources & Operations, the Operations Associate supports the company’s operations, HR, communications, and office functions by providing administrative and logistical support. The Operations Associate will work closely with Ignite’s Corporate team to enhance organizational efficiencies to best support a high-performing and driven team. This position offers an opportunity to impact a growing organization and its people. 

OPERATIONS ASSOCIATE

Corporate Division

Classification: Full Time, Exempt

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ABOUT IGNITE PHILANTHROPY 

Our Mission: To connect people, ideas and capital to fuel community solutions. 

Aspiring to maximize the power of giving, Ignite Philanthropy (Ignite) works with private donors and non-profit organizations to leverage their resources and ideas to achieve greater impact in the communities they serve. Ignite serves the entire philanthropic and non-profit sector—from individuals, companies and foundations seeking to manage and enhance their charitable giving to non-profits looking for an experienced partner to help raise capital to accomplish their mission. In 2022, Ignite helped raise over $60MM in philanthropic support for its non-profit clients and supported its foundation clients to grant $13.5MM to hundreds of non-profit organizations. Recognized as a 2021 Cincinnati Business Courier Fast 55 Nominee, Ignite invests in its people, processes, and technology to deliver unparalleled service to its philanthropic and non-profit clients and community.   

POSITION DESCRIPTION

Reporting to the Director, Human Resources & Operations, the Operations Associate supports the company’s operations, HR, communications, and office functions by providing administrative and logistical support. The Operations Associate will work closely with Ignite’s Corporate team to enhance organizational efficiencies to best support a high-performing and driven team. This position offers an opportunity to impact a growing organization and its people. 

Clear communication, a high level of discretion, critical thinking, and advanced organizational skills are necessary to ensure smooth operations of Ignite’s corporate functions. The ideal candidate will be detail-oriented and bring passion and process to the work. Professionalism, a service-oriented personality, and exemplary written and oral communication skills are critical.The Operations Associate is part of an internal Corporate team, responsible for executing tasks necessary to meet the needs of assigned projects and routine support of Ignite’s operations. This role provides general operational and project support to the company in partnership with the Director, HR & Operations. 

HUMAN RESOURCES

• Support the planning and facilitation of employee events, including all-team meetings, retreats and social gatherings.
• Support Ignite’s employee appreciation efforts including sending birthday cards and anniversary gifts.
• Support the recruitment and hiring process including posting job descriptions, scheduling interviews, and organizing/filing hiring documents.
• Collaborate with the Director, HR & Operations to ensure a smooth and streamlined onboarding process for new hires including setting up trainings/meetings, drafting schedules, and maintaining the project management software.
• Assist the Director, HR & Operations to coordinate, schedule, and prepare for Leadership and Executive team meetings, quarterly team meetings, and other key internal and external meetings.
• Maintain HRIS software (BambooHR) including updating benefit/insurance information and updating and organizing employee files.

COMMUNICATIONS

• Collaborate with Director, HR & Operations and SVP, Communications & Culture on Ignite’s communications plan.
• Support external communications including drafting copy, posting to social media, and promoting website maintenance. 
• Draft documents, various all-team emails, and slide decks for the Director, HR & Operations.
• Facilitate the annual holiday mailer to engage community partners and stakeholders.

OFFICE MANAGEMENT

• Serve as a corporate member of the Ignite Philanthropy team to support company operations and all divisions.
• Be the face of Ignite Philanthropy by addressing and responding to phone calls, greeting guests, and providing exceptional hospitality.
• Provide general office management through coordinating the company’s mail, ordering supplies, responding to general maintenance requests, and managing relationships with cleaning and supply vendors.
• Collaborate with Director, HR & Operations to improve proper retention and destruction of paper and electronic files per Ignite’s record retention policy.
• Manage sending gifts to clients/partners for holidays, memorials, birthdays, etc.
• Other duties as assigned.

COMPANY CULTURE

• Solutions Driven – Our work is rooted in our ability to develop solutions to help our clients achieve their philanthropic goals. We take the lead in co-creating the path to our clients’ success.
• Adaptive – Building the right strategy requires us to remain humble, so we may continually learn and adapt. We embrace listening, questioning, and experimentation as the foundation of our adaptive mindset.
• Team-Centered – Philanthropy is a team sport – no single individual has the knowledge and experience to successfully navigate all aspects of our work. We thrive by taking a team approach, ensuring that we bring diverse tools and talent to successfully tackle our clients’ complex challenges.
• Service Minded – Through the generosity of our clients, we serve our community by maximizing the power of giving. We lead by example, personifying the spirit of the sector we serve. 

SKILLS AND ATTRIBUTES 

Ignite Philanthropy seeks an individual who is inspired by people and has a passion for providing a high level of service to internal teams. The Operations Associate will be working with a high-performing team in a fast-paced environment and will ideally have the following skills and attributes:

• A learning mindset committed to improving processes across Ignite’s operations. 
• A willingness to accept feedback and a desire to learn and continuously improve.
• Accuracy, keen attention to detail, and the ability to deliver the highest quality work.
• Strong time management and organizational skills and ability to balance demands of multiple projects simultaneously with minimal direction.
• Ability to proactively manage multiple projects at the same time and successfully meet project goals and deadlines• Entrepreneurial spirit and interest in being part of a growing company.
• Ability to earn trust, confidence and respect amongst internal team and external stakeholders.

QUALIFICATIONS

• 1+ years of relevant work experience
• Exceptional writing and professional communication skills; ability to adapt writing style depending on audience needs.
• Computer proficiency, specifically Microsoft Office.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

SALARY & BENEFITS 

Ignite Philanthropy offers a competitive comprehensive employee benefits package:

• The salary range for the Operations Associate position is $40,000 – 50,000 annually, commensurate with experience
• Ignite offers the following benefits to employees:
  • Elective health, dental, and vision insurance (75% of the employee’s premium is employer paid)
  • Short- and Long-Term Disability and Life Insurance (100% of the premium is employer-paid)
  • 401(k) retirement savings plan with a 4% employer contribution that employees may elect to participate in the quarter immediately following their hire date
  • Discretionary annual bonus and profit-sharing contribution
  • Fourteen (14) paid holidays, which includes six (6) business days at the end of the calendar year
  • 120 hours of paid leave (PTO) used for vacations and planned absences.
  • Flexible Discretionary Leave used for short-term health-related or personal absences.
  • Eight (8) hours of Volunteer Leave used for volunteering in the community.
  • Twelve (12) weeks of partially paid Parental Leave.
• Ignite provides the following stipends to offset employee’s costs:
  • Home Office/Technology Stipend - $400/one-time, upon hire
  • Parking Stipend - $80/month o Phone/Internet Stipend - $50/month
  • Wellness Reimbursement - $200/annually
• Ignite is fully committed to employees’ growth and offers opportunities for continued professional development
• Ignite supports a hybrid work environment.

We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply. Ignite Philanthropy is fully committed to equality of opportunity in all aspects of employment.