Office Manager, JtH

Supports our mission to empower people to cope and adapt when life takes a difficult turn. This position also supports marketing, support and educational groups, and fundraising efforts.  

If you believe that no detail is too small, can thrive in a fast-paced work environment, and enjoy problem-solving, then this is the perfect job for you! 

This position provides administrative and secretarial support for the CEO, Board of Directors, Sub Committees, and Volunteers.  This is a part-time, Non-Exempt, position reporting to the CEO. The salary range is $18/hour to $23/hour. 

Responsibilities 

Office Management 

• Establish, develop, maintain, and update filing systems for the organization. Retrieve information from files and Salesforce as needed.  

• Update, maintain, and document office policies and procedures. 

• Attend workshops, as deemed essential by the CEO to maintain professional and technical skills.  

• Organize and prioritize large volumes of the essential duties in a fast-paced environment.  

• Maintain office supplies and inventory. 

Marketing 

• Coordinate and execute direct mailings and email campaigns. 

• Write and send weekly e-newsletter. 

• Support the work and fundraising initiatives of the Development Team. 

• Update electronic signage.

Program Support 

• Set up space for programs. 

• Communicate Program changes to registered participants.   

• Handle confidential information and maintain privacy and anonymity, including Program participants.  

• Use Humanatix to register callers for various programs. 

• Use Humanatix to download group participants and enter this information into Salesforce.  

• Use Salesforce to conduct pre and post group surveys and report the data. 

Fundraising Support 

• Coordinate and execute direct mailings.  

• Use Salesforce to track donations.  

• Write thank you acknowledgement after donation received. 

• Prepare and send end of year tax statements to each donor. 

• Participate in Journey to Hope volunteer activities. 

Customer Service 

• Answer telephones, take messages and/or field/answer all routine and non-routine questions.  

• Field telephone calls in high-stress scenarios. 

• Provide general support to visitors. 

Qualifications 

Skills 

• Basic copier/scanner operation.  

• Superior organizational skills.  

• Excellent written and verbal communication skills.  

• Able to multitask, prioritize, and manage time efficiently 

• Able to work accurately under stress to meet competing deadlines 

• Comfortable operating in a fast-paced, dynamic startup environment 

• Possess an energetic, outgoing, and friendly demeanor 

• Self-motivated and self-directed 

• Attention to detail and problem-solving skills. 

• Ability to work independently or as an active member of a team 

Education and Training 

• Associates Degree with 2+ years of experience; Bachelor’s Degree preferred. 

• Salesforce, Humanatix, Constant Contact, Canva, Givebutter, Microsoft Office Suite 

• Social Media Marketing across multiple platforms (Facebook, LinkedIn, Twitter, MailChimp, etc.) 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Journey to Hope is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state laws.  

To Apply: 

Email resume to: Susan Kinsella, sekinsella@jtoh.org  

No phone calls please.