Medical Operations Manager

This critical leadership position is an opportunity for a results-driven, growth-minded leader. We are looking for a seasoned veterinary professional to become part of a vibrant team and lead a team of veterinary staff with strategic thinking and executional excellence. The successful candidate has fluency in contemporary, best-practice shelter medicine and understands the role shelter medicine plays in the larger shelter landscape. This person has deep animal care knowledge, strong leadership skills, and a successful track record of project development and management. The ideal candidate is unsatisfied with the status quo and actively seeks and accepts feedback and opportunities for improvement.

Join the young, ambitious, pioneering leadership team at Cincinnati Animal CARE in this rapidly-growing, nationally-recognized animal services organization serving one of the Midwest’s most vibrant cities in Ohio’s third largest county of 825,000 residents. 

Cincinnati Animal CARE Humane Society

Cincinnati Animal Care (CAC) is a progressive, no-kill animal services organization. CAC assumed operations of the Hamilton County Animal Shelter and Dog Warden operations on August 1st, 2020. We have maintained a combined dog and cat 95% Live Release Rate ever since. Our mission is to meet the immediate needs of animals in our community through individualized care, lifesaving solutions, and temporary shelter en route to a safe, compatible home. Nearly 8,000 animals arrive at our shelter every year and we have nearly 500 animals in care at any given time. The animals are housed in two facilities in the Northside neighborhood of Cincinnati. We believe that lifesaving is a community ethic and are committed to an exceptional level of animal services, implementing a collaborative, holistic approach to animal sheltering and Dog Warden operations.  

We value our talented team of nearly 90 compassionate, open-minded and resilient staff and hundreds of volunteers and fosters who help us strive toward our vision of a community where all animals are valued, protected and have a safe place to call home. 

Position Summary

This critical leadership position is an opportunity for a results-driven, growth-minded leader. We are looking for a seasoned veterinary professional to become part of a vibrant team and lead a team of veterinary staff with strategic thinking and executional excellence. The successful candidate has fluency in contemporary, best-practice shelter medicine and understands the role shelter medicine plays in the larger shelter landscape. This person has deep animal care knowledge, strong leadership skills, and a successful track record of project development and management. The ideal candidate is unsatisfied with the status quo and actively seeks and accepts feedback and opportunities for improvement.

The Medical Operations Manager will lead the veterinary team, under the direction of the Medical Director, comprised of approximately 15 staff, and serve as a leader at CAC. We have high expectations and are committed to hiring a performance-minded individual who has a track record of growing and developing people, and producing remarkable results. 

Primary Responsibilities

The Medical Operations Manager will be responsible for the day-to-day management of the medical department. This person will oversee daily operations, staff scheduling, inventory management, staff supervision, and collaboration and cooperation with other shelter departments. In addition, the Medical Operations Manager will assist the Medical Director with guiding and executing the big picture vision on the department. This person will be comfortable in a veterinary setting and be able to assist with basic medical procedures.The Medical Operations Manager must be comfortable working in a start-up setting and must be able to “build the plane while flying it”. Additional program oversight and coordination will include the veterinary care of both the animals in-house, as well as, the shelter animals in foster homes in the community. 

• Manage day-to-day operations of the medical department
• Assess the operational effectiveness of medical programming and protocol, identify program roadblocks and pitch comprehensive, data-based solutions to the Medical Director
• Identify gaps in lifesaving and focus resources toward the development of programming to solve for those gaps
• Recommend strategy for delivering exceptional on-site care that supports the physical and mental health of each animal and expedites their outcome
• Ensure exceptional levels of customer service to the foster families the medical department interacts with
• Analyze data and turn insights from data into action to drive better results
• Recommend key performance measures and metrics for the medical department
• Provide hands-on support to the Medical Director, Veterinarian and veterinary staff
• Effectively collaborate up, down and across the organization to executional excellence and operational efficiency
• Assist with staff development - hiring, training, performance management, retention and career pathways
• Enable medical staff through coaching, development and resourcing
• Work collaboratively with other department managers to ensure strategic, efficient overall shelter operations that save the most lives
• Ensure the response to emails and phone calls from pet and foster parents within a timely manner on assigned workdays and schedule
• Maintain accurate medical records
• Assist with the responsibility for the 24-hour emergency phone 3-4 days per week

Required Mastery and Skills:

• Knowledge of veterinary medicine; experience in shelter medicine is a plus
• Understanding of the 4 quadrants of learning and the LIMA behavior intervention approach
• Experienced project manager who uses data and KPI’s to drive decision making and resource allocation
• Anticipates and identifies problems, and proactively seeks solutions in the absence of perfect data; practices excellent and creative problem-solving skills
• Practices dynamic, holistic and critical thinking that consistently delivers exceptional results while maintaining alignment on timelines and targets
• Demonstrates decisive decision-making
• Highly-effective communicator up, down, across and outside the organization
• Strong leadership skills to support department transition in times of uncertainty
• Ability to engage, empower, enable, energize and lead others
• Effective cross-functional collaborator who works cooperatively with other leaders to find new and better approaches
• Demonstrates a resilient approach to veterinary medicine, understanding the holistic, herd health model
• Experience successfully working for either a start-up or high-growth organization is a real plus

Professional Attributes:

• Unwavering composure, integrity, and professional maturity
• Passionate for animal care and veterinary medicine
• Authentic leader and partner 
• Ability to develop strong teams
• Operates with a sense of urgency driven by the recognition that we are in a lifesaving business
• Innovative mindset- inspired and unafraid to bring something new to this space
• Results-oriented - ability to drive results to plan with full accountability
• Nimble - demonstrates learning agility, proactively shifting efforts as trends and business variables change
• Growth-minded - self-reflective, humble and open; seeks, welcomes and incorporates, professional feedback with an authentic commitment to improve and grow
• Inquisitive- has a history of seeking out best practices and successfully assimilating them into their organization
• Embodies unwavering commitment to CAC’s values and positive workplace culture

Qualifications/Educational Background:

• 3+ years of veterinary medicine experience
• 5+ years of leadership experience managing a variance of teams, including entry level and management
• 1+ years of shelter medicine experience preferred

Schedule and Availability:

• This is a 40+ hour, exempt position
• Must have availability after-hours and on off-days for emergencies, consultation, and advisement to managers and Executive Leadership Team as needed

Salary and Benefits:

• Salary range up to $65,000 with potential for a signing bonus dependent on experience and skill-level
• Benefits: medical, dental, vision, 403b, PTO, EAP