Manager Social Services - Care Management

The Manager of Care Management will deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

UC Health is hiring a full-time Manager Social Services in Care Management for varied shifts at the University of Cincinnati Medical Center.

The Manager of Care Management will deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About UC Medical Center

As the pioneering hospital of UC Health, Greater Cincinnati's academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees.

Department Details:

• The only Level I trauma hospital in the area offering a diverse range in patients.
• Leadership encourages work/life balance for manager roles.
• A supportive division across all departments, which includes such things as continuing education courses monthly, team building opportunities, peer discussions, case reviews and new hire coffee sessions!

Responsibilities

The Manager of Care Management is responsible for the development and management of the infrastructures that support the effective placement, transition, ongoing monitoring of services, the final disposition of every patient treated at University Hospital, and the 24-hour accountability of the Center for Emergency Care.

• Manages, supervises, and monitors activities of supervisors, Masters prepared social workers, support staff; and social work students in assigned areas plan, coordinate, and implement programmatic changes that enhance improved patient care.
• Develops, manages, and evaluates programs and services. Participate in activities that monitor, refine, and promote efficient patient throughput.
• Removes barriers that impact patient care; escalate system issues up through Director, VPs and the CEO. Promote inter and intra-department communications.
• Establishes and maintains a working environment that supports the RITE Values. Motivate staff to achieve the highest level of professional and personal development.
• Develops and implements education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents. Coordinate social work student internships.
• Develops and maintains liaison relationships with community agencies, extended care facilities and funeral homes. Provide direct patient care services as an integral part of the escalation process.
• Participates in weekly patient and associate rounding activities and prepare summary reports.
• Participates in hospital quality improvement teams, committees, and special projects. Actively participate in the department Continuous Quality Improvement (CQI) program.
• Develops methods and measuring devices that educate staff and improve the quality of documentation.
• Demonstrates competency in addressing the unique age-related physical, psychosocial and social needs of patients across the life span.
• Provides social work supervision to staff to promote patient/family satisfaction. Troubleshoot and mediate patient/family issues with social workers.
• Provides consultation and training to medical staff and other healthcare professionals on psychosocial issues regarding illness and barriers to maximizing improved health status.
• Collaborates with co-workers and management to ensure the on-going development of the Social Work Department

Qualifications

• Master's degree preferred.
• MSW, LISW- S Required.
• Licensed Master prepared Social Worker Certification in Case Management strongly preferred.
• Five (5) years combination of clinical nursing and/or social work, care management, and leadership experience in an acute care setting is expected.
• Experience in level of care management and discharge planning is essential.
• Third party administration also preferred.

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About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.