Manager of Donor Experience, GCF

The Manager of Donor Experience is a vital member of Greater Cincinnati Foundation’s team, responsible for designing and delivering impactful, personalized event experiences that strengthen relationships with fundholders, prospective donors, professional advisors, and community partners. This role enhances donor engagement, satisfaction, and retention by curating meaningful opportunities for connection and education, ultimately fostering a culture of giving within the community. Working collaboratively with the philanthropic partnerships, marketing and community strategies teams, the Manager will lead the strategic planning and flawless execution of events and initiatives that inspire generosity and deepen relationships with the Foundation.

• Develop and execute a comprehensive strategy for donor and prospect-focused events, ranging from intimate gatherings to large-scale community engagements.
• Work with philanthropic strategies team to develop a strategy for professional advisor engagement opportunities including small gatherings to large networking events.
• Curate and deliver personalized, meaningful event experiences that reflect donor interests and align with the Foundation’s mission.
• Manage all aspects of event logistics, including planning, vendor coordination, timelines, and budgets, ensuring high-quality execution.
• Using SalesForce and/or CRM tools to manage individual and organization records, develop invitation lists, track reservations and maintain a record of attendees following events.
• Ability to learn new software associated with SalesForce CRM tool to create event registration sites and send email invitations, plus related follow up analysis.
• Analyze post event data and offers recommendations on how to manage and move forward with future events.
• Oversee the event software coordination and staff training of all GCF events and be the main point of contact for questions, concerns, updates and recommendations from staff and the general public.
• Align with the Technology and Finance departments for back-end processing of event registrations, payments, donations, etc.
• Manage graphic design and logistical tasks for printed invitations, program books, signs, etc. with vendors.
• Assemble materials needed on site at events, including nametags, materials and equipment.
• Arrange for photography at all events, either internal staff or outside photographer.
• Maintain resources for event planning, including the GCF event calendar, lists of community calendars, venues and event-related vendors.
• Ability to incorporate GCF’s brand into all projects and closely review GCF event and sponsorship materials to ensure accurate branding.

• Collaborate with the donor services and marketing team to create compelling communications that educate donors and prospects about the impact of their giving.
• Provide customized updates, reports, and resources to fundholders, ensuring they feel valued and informed.
• Design strategies to increase donor satisfaction and awareness of philanthropic opportunities.
• Analyze associated data and optimize strategies on and ongoing basis.

• Partner with the Community Strategies team to identify and highlight engagement opportunities for donors, such as partnerships with local initiatives and nonprofit organizations.
• Facilitate connections between donors and impactful programs to inspire deeper involvement in community-driven change.
• Develop and utilize systems that track progress toward goals; serve as team point person for these efforts.
  
  

• Demonstrated success in planning and executing high-impact events.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and effectively.
• Strong interpersonal skills, with a proven ability to build relationships with diverse stakeholders.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Familiarity with donor databases (e.g., Salesforce) and digital communication platforms is a plus.
• Project management experience; ability to mobilize and manage informal teams to project completion.
• Ability to collaborate with many stakeholders to create a shared experience.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

• Bachelor’s degree in nonprofit management, communications, event planning, or a related field.
• 5+ years of experience in donor relations, event planning, or philanthropy, preferably within a nonprofit or foundation setting.