Guest Services Coordinator

CCAC seeks a friendly, detail-oriented, reliable self-starter who is committed to community building and believes in the power of art and culture to bring people together. CCAC is hiring a Guest Services Coordinator - a role that combines tasks typical of a receptionist, volunteer coordinator, administrative assistant and office coordinator – and is crucial to the success of CCAC. 

Job Title: Guest Services Coordinator

Reports To: Executive Director

Organization Background:

The Clifton Cultural Arts Center (CCAC) is a not-for-profit 501(c)3 organization dedicated to strengthening the critical link between participation in the cultural arts and successful, healthy children, adults and communities. In 2024, CCAC will open the first purpose-built community arts center in the City of Cincinnati – a 20,000 sq. ft. building that includes galleries, classrooms, auditorium, and green roof event/program space, located in the eclectic Clifton neighborhood business district.

Opportunity:

CCAC seeks a friendly, detail-oriented, reliable self-starter who is committed to community building and believes in the power of art and culture to bring people together. CCAC is hiring a Guest Services Coordinator - a role that combines tasks typical of a receptionist, volunteer coordinator, administrative assistant and office coordinator – and is crucial to the success of CCAC. 

Position:

The Guest Services Coordinator will be the “face” of CCAC in our new home on Clifton Avenue, welcoming students, artists, audience members and guests to our building. This position is responsible for ensuring that CCAC operates in an efficient and effective manner by performing support duties of the CCAC staff. The position will primarily focus on the following day-to-day activities, including but not limited to: answering phone calls, responding to emails, receiving and directing visitors, and providing information to patrons about CCAC’s classes, programs, events, rental spaces, etc. The Guest Services Coordinator is also responsible for hiring and scheduling part-time, work-study staff, as well as volunteers. The ideal candidate has excellent interpersonal skills who enjoys multi-tasking and is committed to the values of inclusion, equity, diversity, and accessibility.

Minimum Requirements:

Education

• High school diploma; Associate’s or Bachelor’s Degree in Business, Arts Administration, or Communications preferred or commensurate work experience.

Experience

• One – three years in an administrative or customer/guest services role; experience managing employees or volunteers preferred

 Specialized Skills/Attributes:

• Exceptional oral and written communication skills;
• Ability to develop and maintain strong relationships with various stakeholders (patrons, artists, class providers, tenants, event renters) and to promote a welcoming atmosphere for all guests;
• Efficient and resourceful problem-solving skills;
• Effective time management skills, and the ability to handle simultaneous, complex projects;
• Proficiency in the use of technology and various software programs;
• Dependability, and adherence to a set work schedule;
• Flexibility, collaborative working style, and a sense of humor.

Specific Outcomes:

• Create a warm and welcoming atmosphere for all guests at CCAC
• Hire, train, schedule and supervise work study and part-time guest services staff
• Coordinate with Executive Director and other staff to determine staffing and volunteer needs

• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies, etc.
• Mastery of CCAC’s class, program, and event calendars, with the ability to respond to questions and requests for information with detailed knowledge
• Assume responsibility for maintenance of office equipment, including computers, copy machines and printers through coordination with contractors and technicians
• Maintain Executive Director calendar and schedule appointments, as necessary
• Contribute to team effort by accomplishing related results as needed.

Physical Requirements: 

- Ability to move about office;

- Occasionally lifts/carries materials up to 25 lbs.

Work Schedule:  This position is full-time, generally 9-5 pm, 5 days a week. Some weekend and evening availability is necessary.

Selection:

Clifton Cultural Arts Center does not discriminate based on race, color, ethnicity, national origin, age, sexual orientation, gender identity, religion, disability, financial status, or marital status in its programs, activities, and employment. CCAC prioritizes the inclusion of traditionally marginalized people in leadership and staff positions, and encourages applications from a broad spectrum of candidates reflecting the diversity of the community we serve. 

To Apply: E-mail a resume and cover letter indicating why you are the right candidate for this job, and three references to Leslie Mooney, HR@cliftonculturalarts.org. Electronic submissions (as PDF files) are required with the following file name: last name_first name_resume.pdf. No phone calls, please. Review of applications will begin immediately and continue until the position is filled.  

Salary & Benefits: This position is full-time, hourly (40 hours/week) with some benefits, including matching retirement contributions, generous Paid Time Off and benefits allowance. Hourly rate of pay is $14.50/hr.