Donor Services Coordinator

This position is responsible for providing support to the Development team of the Cincinnati Zoo & Botanical Garden, particularly in the areas of gift processing, phone calls, and emails for all donations including Donor Clubs. Gift processing includes but is not limited to, gift renewals, gift processing, fulfillment, acknowledgement, and donor calls and follow up, and database maintenance. Position also includes other administrative duties as assigned and after hours’ event support.

At the heart of every great city is a great zoo. And at the heart of a great zoo are many individuals and entities who invest in the zoo’s larger mission – saving wildlife and conserving our planet.

POSITION SUMMARY: This position is responsible for providing support to the Development team of the Cincinnati Zoo & Botanical Garden, particularly in the areas of gift processing, phone calls, and emails for all donations including Donor Clubs. Gift processing includes but is not limited to, gift renewals, gift processing, fulfillment, acknowledgement, and donor calls and follow up, and database maintenance. Position also includes other administrative duties as assigned and after hours’ event support.

RESPONSIBILITIES/DUTIES INCLUDE (but are not limited to):

GIFT PROCESSING                       

• Manages the receipt and processing of all incoming gifts, pledges, and stock transactions: process credit card charges, soft credits, batch and post to Raiser’s Edge, gift reports as instructed to appropriate individuals, daily delivery of posted batches to Finance, daily delivery of deposits to the vault, and hard files management. Furthermore, continually looks for ways to make the process more efficient.
• Manages monthly and recurring gifts. Processes gifts as needed and produces a yearly tax receipt letter.
• Manages matching gifts and pledge tracking
• Supports Donor Clubs (Andrew Erkenbrecher Society, Keeper Circle, and Future’s Society): process gifts and update membership dates, produce and mail AES and KC membership cards, maintain rosters and records, and processing and mailing of monthly renewals or yearly invoices, as well as recapture solicitations
• Donor and guest relations: Receives and returns donor calls for all gifts including, but not limited to ADOPT program, Donor Clubs, animal paintings, stock gifts, online gifts, events, and Animal Care & Health, Education, Horticulture, in-kind, and CREW gifts.
• Acknowledges all gifts and commitments in accordance with Development standards: accomplished within two-three working days of receipt. Acknowledgements for gifts are sent to the appropriate Development staff or Zoo Director’s office, with follow up to completion and finally mailing.
• Manages the invoicing of all sponsorships, as needed and works with Director of Corporate Relations to acknowledge appropriately.
• Provides support for special events including Zoofari, Zoo La La and Zootanical by managing invoicing for sponsors, tracking ticket purchases, etc. and attends events for monetary or other help as needed.
• Manages credit card payment processing accounts (IATS/Blackbaud Merchant Services): processing and issuing credits as necessary.

DATABASE MANAGEMENT       

• Oversees Raiser’s Edge database, including database cleanup, records management and overall administration.
• Oversees connection with Galaxy and Raiser’s Edge while continually looking for ways to improve and optimize link, including Omatic software.
• Responsible for pulling mailing lists, reports and other data from Raiser’s Edge to support the team’s cultivation, and acquisition plans.
• Manages Finance team needs from Development

OTHER (DEVELOPMENT TEAM SUPPORT)          

• Delivers and picks up department mail from Purchasing Department, including running mail through the postage machine for the team, as needed
• Manages the main printer for the Marketing and Development teams, as well as the letter folding machine, including calling support when broken, maintaining resources needed, and being the in-house expert.
• Performs other duties as assigned to support department goals and zoo mission.

MINIMUM DESIRED QUALIFICATIONS

Education & Experience

• A minimum of 2 years of related experience in an office environment (experience in data entry and administrative support)
• Raiser’s Edge or donor database experience highly desirable
• Experience with processing financial transactions and money handling highly desirable
• Equivalent combinations of education and experience sufficient to successfully perform the essential duties of the job will be considered

Required Knowledge, Skills & Abilities

• Detail-oriented, with excellent organizational & communication skills
• Self-starter with demonstrated initiative and excellent follow-through
• The ideal candidate will display a positive attitude and energy and demonstrate the following attributes: must hold self to high standards and treat others with respect; ability to work well with staff, volunteers, Zoo donors and prospects, as well as the general public. 
• Proficiency with Microsoft software programs and the ability learn new programs & tasks
• Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
• Be timely and reliable in attendance and performance.
• Have a demonstrated affinity for the Core Values & Mission of the Cincinnati Zoo & Botanical Garden

Working Conditions: Employment is contingent upon successful completion of a post-offer, pre-employment drug & nicotine screen & background check. While performing the duties of the job, the incumbent is regularly required to stand, walk, and utilize manual dexterity to use computer mouse and keyboard. As a Development team member participating in events, the incumbent may be exposed to outside weather conditions. This job may require walking throughout the day, occasionally on steep terrain, ability to work a flexible schedule (including early mornings, evenings & weekends, when needed) and attend key events is required.

Position Details: This is a full-time, hourly/non-exempt, and eligible for the Zoo’s benefit programs for non-union employees. We offer a comprehensive benefits package in support of our employees’ Total Well-Being including affordable medical, dental & vision coverage; free mental health counseling and coaching, 401(k) plan with company match; flexible spending accounts; generous paid time off banks; company-paid disability & life insurance; park discounts and free passes.

To apply for this position: Qualified applicants must apply via our online application on our website at http://cincinnatizoo.org/about-us/job-opportunities/. Cover letter and resume should be attached to your online application.

We strive to be an organization that is diverse and reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion and belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization’s diversity and who want to walk alongside us in our commitment to inclusion and equity. We are a Queen City Certified/Ellequate Leader in Workplace Equity. Women and minorities are encouraged to apply.