Director of Donor Services

The Director of Donor Services is responsible for implementing a comprehensive donor relations program to promote interaction with and recognition of donors at all levels. The program goal is to enhance relationships with donors by gaining in-depth knowledge of their values, interests, and financial capabilities, matching their interests with Foundation programs, and being an active solicitor of donors to grow the size of their funds. The Director of Donor Services will also have familiarity with planned giving strategies and how to integrate planned gifts into conversations with existing donors.

Hamilton Community Foundation
Job Description

Position Title: Director of Donor Services
JOB STATUS: Full-Time, Exempt Position

Background: The Hamilton Community Foundation (HCF) is a public charity with over $140 million in assets and more than 1,000 funds. Created in 1951 and located in the historic Lane Hooven House, HCF manages individual, family and corporate funds, as well as nonprofit agency endowments. The Foundation also provides support to two affiliates – Fairfield Community Foundation and Ross Community Foundation.

REPORTING TO: President/CEO
PURPOSE OF JOB: The Director of Donor Services is responsible for implementing a comprehensive donor relations program to promote interaction with and recognition of donors at all levels. The program goal is to enhance relationships with donors by gaining in-depth knowledge of their values, interests, and financial capabilities, matching their interests with Foundation programs, and being an active solicitor of donors to grow the size of their funds. The Director of Donor Services will also have familiarity with planned giving strategies and how to integrate planned gifts into conversations with existing donors.

KEY RESPONSIBILITIES
• In collaboration with other executive staff, work with active and prospective donors and Legacy Society members in all communities served by the Hamilton Community Foundation and its affiliates to support charitable giving and fund development.
• Take primary and proactive responsibility for developing, cultivating, and sustaining relationships with donors, prospects and professional advisors using the moves management process. Offer charitable solutions and assist them in meeting their charitable goals and needs by providing information about HCF’s services, community insights and charitable investment opportunities, benefits of current and planned gifts, etc. Provide exemplary customer service.
• Develop, maintain and champion systems and processes to manage HCF’s work with donors; serve on cross-departmental teams to achieve the same.
• Leverage data to identify trends, drive decisions and measure outcomes. Keep detailed records of donor’s interests, ages, family engagement, potential opportunities for growth.
• Identify ways to add value to donors’ relationships with HCF with a goal to engage them in giving partnerships; oversee (and cause to happen) the team’s activities to continue cultivation, solicitation and closure of current and planned gift donors.
• Participate in the development of new products for HCF’s donors; be constantly looking for opportunities to improve existing services and develop new ones.
• Solicit support for the Foundation’s unrestricted fund; raise flexible and legacy dollars for the Foundation’s grantmaking initiatives.
• Support outreach and communications to donors in collaboration with the Director of Communications, including fundraising campaigns, marketing materials, and social media posts. Work with the communications team to develop invitations and creative ways to recognize supporters and demonstrate the value of giving to and through the foundation. Ensure accuracy of publications including detailed oversight of donor information and personalized messages of gratitude.
• Maintain knowledge of current bequest agreements, update agreements as necessary, track obituaries, and support new relationships with successors.
Performs other duties as requested by the President/CEO.

QUALIFICATIONS
EDUCATION AND EXPERIENCE
• Minimum education and experience: bachelor’s degree and five plus years’ experience in the asset development field, including substantial work and success in soliciting major and planned gifts preferred
• High levels of accuracy, productivity and initiative are required.
• High degree of professionalism and the ability to work independently and solve problems
• Able to maintain confidentiality.
• Strong organizational skills: detail oriented; ability to prioritize and manage several tasks efficiently, accurately and on time; ability to meet multiple deadlines, and ability to quickly shift priorities and adapt to change.
• Ability to work effectively and cooperatively with other staff members, board, committees, donors and community members.
• Ability to effectively present information and respond to questions from groups of staff, donors, board members and general public.
• Exhibits professionalism in conduct, appearance and performance.
• Curious and self-motivated learner interested in understanding the nuances of fundraising, donor engagement and the role of community foundations.
• Excellent interpersonal skills; comfort in connecting to diverse constituents and the ability to build authentic, long-term relationships for an organization.
• Proven ability to work as a team player with diverse groups of people and a wide range of personalities. Strong analytic, problem solving and planning skills.

COMPUTER OPERATIONS
Demonstrated use of Microsoft Office computer operations – spreadsheets, word processing, presentation software and operating systems. Experience working in a network environment with integrated database. Familiarity with not-for-profit accounting software. Will be required to operate Foundation's current software, which is Foundant Technologies.

Salary commensurate with experience level.

Send Resumes to Katie Braswell Vice President at kbraswell@hamiltonfoundation.org