Director, Donor Services

The Director, Donor Services (DDS) leads the Foundation’s donor services systems and manages the philanthropic advisor team. In managing the Foundation’s overall program of donor stewardship and cultivation, the DDS is data-driven and process oriented, ensuring the work is coordinated, consistent and continuously improved.

Are you looking for a rewarding career fueled by purpose? Do you want our region to be the best it can possibly be? Place and purpose drive our mission, so Greater Cincinnati Foundation (GCF) may be the place for you. As the region’s leading community foundation and one of the most prominent in the nation, we serve an eight-county region of Ohio, Kentucky and Indiana.

We bring together:
• Donors – Supporting causes and organizations that improve our community.
• Nonprofits – Delivering experiences that improve people and place.
• Changemakers – Working to solve our region’s greatest challenges.

Greater Cincinnati Foundation recruits, employs, trains, compensates, promotes and celebrates employees of all races, religions, colors, national origins, sexes, sexual orientations, disabilities, ages, veteran status and all the other characteristics that make individuals unique and extraordinary. At GCF, we have a clear vision: to be an employer of choice where a diverse mix of talented people want to be and can do their best work. GCF exists exclusively to support our community, and we know our organization runs on the hard work and dedication of our passionate and mission-driven employees.

Our dedication to promote racial and gender equity, diversity, multiculturalism and inclusion is clearly reflected in our values, behaviors and strategic initiatives. We are fully focused on racial equity as an organization – it is more than a commitment for us, it is the foundation of what we do. Here are a couple of examples of our leadership in this area:

A message from our Governing Board - www.gcfdn.org/news/5-million-committed-to-racial-justice

A message from our CEO, Ellen Katz - www.gcfdn.org/news/join-us-in-solidarity

GCF is Gold Level certified with Queen City Certified (QCC), which is the first data-informed employer certification and cohort-based leadership program for gender equity in the U.S. workplace.

Job Description and Relationships
The Director, Donor Services (DDS) leads the Foundation’s donor services systems and manages the philanthropic advisor team. In managing the Foundation’s overall program of donor stewardship and cultivation, the DDS is data-driven and process oriented, ensuring the work is coordinated, consistent and continuously improved. In addition, the DDS serves as a philanthropic advisor. This position is classified as exempt, salaried.

The DDS works under the direct leadership of the Senior Director, Donor Services as part of the larger Philanthropic Partnerships group.

The DDS works closely with the Finance & Administration and Technology Groups to ensure the efficient and donor-focused treatment of all gifts, gift acknowledgments and establishment of new funds. They are a key collaborator across the organization to ensure an high quality donor experience.

Positions reporting to the DDS: Senior Philanthropic Advisor (2), Philanthropic Advisor, Donor Services Associate

Job Duties and Responsibilities

Planning, Organization and Management (70%)
• Develop and oversee the program of donor cultivation and stewardship, ensuring consistent and nuanced experiences are delivering the GCF Difference of impact, service and flexibility.
• Develop, maintain and champion systems and processes to manage GCF’s work with donors; serve on cross-departmental teams to achieve the same.
• Leverage data to identify trends, drive decisions and measure outcomes.
• Identify ways to add value to donors’ relationships with GCF with a goal to engage them in giving partnerships; oversee (and cause to happen) the team’s activities to continue cultivation, solicitation and closure of current and planned gift donors.
• Participate in the development of new products for GCF’s donors; be constantly looking for opportunities to improve existing services and develop new ones.
• Lead and manage Donor Services staff; ensure team is trained to employ best-in-class services.

Relationship Management and Cultivation (25%)
• Take primary and proactive responsibility for developing, cultivating, and sustaining relationships with donors, prospects and professional advisors using the moves management process. Offer charitable solutions and assist them in meeting their charitable goals and needs by providing information about GCF’s services, community insights and charitable investment opportunities, benefits of current and planned gifts, etc. Provide exemplary customer service.
• Actively participate in and support GCF’s Generous Together efforts, including donor co-investments, impact investments, and volunteer opportunities. Develop mechanisms for sharing the Foundation’s community knowledge to donors, both systematically and upon request.
• Serve as primary contact for nonprofit funds.
• Solicit support for the Foundation’s annual fund; raise flexible and legacy dollars for the Foundation’s grantmaking initiatives.

Administrative (5%)
• Compile key performance indicators for respective areas of responsibility.
• Represent the Foundation at special events, at times in the evening.
• Maintain the integrity of a portfolio of records and files related to constituents and funds, adhering to organizational data, process and retention standards.
• Serve as backup to other relationship managers.
• Earn the Chartered Advisor in Philanthropy (CAP)® designation from the American College, if not already credentialed.
• Other assignments and special projects as assigned by the Senior Director, Donor Services, and/or Chief Philanthropy Officer.

Requirements and Qualifications
• Minimum education and experience: bachelor’s degree and five plus years’ experience in the asset development field, including substantial work and success in soliciting major and planned gifts; strong managerial track record.
• Preferred education and experience: Chartered Advisor in Philanthropy and/or Masters degree in accounting, business, finance, nonprofit management or public administration combined with continuing education in fundraising strategies relevant to community foundations; knowledge/experience with community foundations.
• Commitment to participating fully in GCF’s internal and external racial equity initiatives, demonstrated by thoughtful action, a results orientation and continuous learning.
• Highly motivated, action-oriented self-starter with strong organizational skills, especially planning and coordination. Ability to work under tight deadlines and to manage workload independently. Willing to adjust to multiple demands.
• Curious and self-motivated learner interested in understanding the nuances of fundraising, donor engagement and the role of community foundations.
• Excellent interpersonal skills; comfort in connecting to diverse constituents and the ability to build authentic, long-term relationships for an organization.
• Strong customer service orientation.
• Excellent communication (written and verbal) skills, including public speaking experience.
• Proven ability to work as a team player with diverse groups of people and a wide range of personalities. • Strong analytic, problem solving and planning skills.
• Demonstrated experience with database management and office productivity software such as Microsoft Office; experience with SalesForce a plus.

Pay Range: $83,000-$89,000

Wages are negotiable within the competitive salary range set by GCF. The ranges have been established based on organization, industry and national standards. Desired salary expectations will be discussed during the interview process.

This position summary is not to be considered an exhaustive description of the responsibilities which may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform key responsibilities. Please note that duties and qualification of this and all jobs will change as we evolve our services to our community.

GCF is an Equal Opportunity Employer and invite all eligible candidates to apply.

If interested, please apply on our website at www.gcfdn.org/careers