Client Services Coordinator

The Client Services Coordinator acts as a resource navigator, knowing how and where to access social services for our clients who are experiencing homelessness and additional challenges. In addition, this individual oversees the lobby throughout the afternoon, greeting clients, volunteers, donors, and visitors and providing direction and support, as needed.

JOB TITLE:  Client Services Coordinator

REPORTS TO:  Food Service Director, St. Francis Seraph Ministries (SFSM)

OVERVIEW:  The Client Services Coordinator acts as a resource navigator, knowing how and where to access social services for our clients who are experiencing homelessness and additional challenges. The Client Services Coordinator is responsible for getting to know clients on a personal level and encouraging them to get connected to community services. In addition, this individual oversees the lobby throughout the afternoon, greeting clients, volunteers, donors, and visitors and providing direction and support, as needed.

JOB RESPONSIBILITIES:

• Meet individually with clients to assess their needs and to make the appropriate referrals to nonprofit organizations in Over-the-Rhine and surrounding neighborhoods.
• Welcome visitors and refer them to the correct location within the St. Anthony Center. Communicate the arrival of deliveries and ensure that they are addressed properly.
• Greet volunteers and log their hours in a database.
• During Monday-Friday dinners, specific responsibilities include: Greet clients and enter their names/data into VESTA; provide directions regarding bag check and other lobby procedures; communicate proactively with the security team; assist other staff and volunteers, as needed; and ensure that lobby tables and chairs are cleaned after dinner.
• Collaborate with the client services coordinator for breakfast in organizing, storing, and distributing items that address client needs.
• Develop, maintain, and promote materials that provide information on local resources and services available to clients.
• Assist with management/support tasks for other SFSM programs.
• Attend staff meetings and trainings.

Additional Responsibilities:

• Complete all required data entry, reports, and other assignments in a timely manner.
• Occasionally work some flexible hours in other program areas.
• Be available for a flexible work schedule when special events are underway.

EDUCATION/EXPERIENCE REQUIRED:  Three to five years of experience in management roles and/or in the nonprofit field is required. Bachelor’s degree preferred, but not required. Customer service skills are essential, as is familiarity with Microsoft 365 and Google Workspace. Social work experience is a plus. This part-time position is 27.5 hrs./week (M-F, 12:30-6:00pm).

Applicants: Please send cover letter and resume to Jay Olzak at jolzak@sfsministries.org. On the subject line of your email, please type Client Services Coordinator. Thank you.

St. Francis Seraph Ministries

(Located in the St. Anthony Center)

1615 Republic Street

Cincinnati, OH 45202