Chief Operating Officer, Family & Children's Place

Family & Children’s Place is seeking an innovative Chief Operating Officer with strong leadership skills to oversee the daily management of our programs staff, budget, information technology, and facilities. While working in close collaboration with our CEO, there is a tremendous opportunity to make an immediate impact on our ability to achieve our strategic goals. 

ABOUT FAMILY & CHILDREN’S PLACE 

Family & Children’s Place provides resources, support and solutions to help families prevent and stop child abuse and neglect, and to heal those impacted, by empowering parents and the community to create safe, nurturing environments for children.  The work we do helps to save lives in our community.  For 140 years, we have worked tirelessly to fulfill our mission: to protect and heal children and families. We serve more than 5,000 children and families annually.  Our wide range of programs aim to deal with the trauma of abuse, but equally we work to prevent it. Although we long for the day our services are no longer needed, we understand how critical our services are for children and families in our community. 

THE OPPORTUNITY 

Family & Children’s Place is seeking an innovative Chief Operating Officer with strong leadership skills to oversee the daily management of our programs staff, budget, information technology, and facilities. While working in close collaboration with our CEO, there is a tremendous opportunity to make an immediate impact on our ability to achieve our strategic goals.  The COO will help further develop an organizational culture that believes in collaboration, hard work and the value of each team member. Through thoughtfully managing our $11M operating budget, the COO will ensure all our services are impactful for our clients and this community and are consistently allowing us to work toward the goals outlined in our strategic plan.   The COO will work with the CEO and the programming team to evaluate existing programs and develop and implement new client programming initiatives that help coordinate external stakeholder and client outreach activities. We have a culture that encourages inclusion.  To that end, the COO must understand the need for and support the agency’s equity, diversity, and inclusion efforts as well as our trauma-informed services and policies.   As this position is critical to our success, it reports directly to the CEO.   

 CANDIDATE PROFILE AND RESPONSIBILITES  

Strategic Planning 

• In collaboration with the CEO, the COO assists in the creation of the F&CP strategic plan, organizational policies, and an overall annual operating budget.   
• Oversees goals within the strategic plan that aligns with program management, staff management and development, fiscal responsibility, facilities, and information technology. 
• Contributes to the overall development, direction, and management of the organization.  
• Oversees the execution of and provides updates on all operational related goals within the strategic plan.  

Resource Management 

• Ensures the agency mission is achieved with fiscal and service integrity. 
• Supervises facility management staff to assure facilities are well maintained at all times.  
• Supervises IT staff to assure all IT functions, security, equipment, etc. are maintained at all times. 
• Manages operational processes, overseeing the maintenance and repair of buildings and equipment.  

 Staff Leadership and Development 

• Supervises all duties of the human resources functions, including staff development to strengthen retention and to ensure sound succession planning.   
• Works with human resources to ensure the organization meets its staffing needs, provides for annual performance evaluations, and ensures policies for compensation and promotions are developed and implemented equitably. 
• Leads and promotes team cohesion within and across operations and administration.  

 Programming 

• Supervises the duties of the VP of Programs, including developing, managing, and implementing agency programs and services, development and monitoring of annual work plans and budgets. 
• Oversees rigorous evaluation of service effectiveness and service accountability, delivered in a way that enhances services. 
• Creatively reviews programs to determine their impact and effectiveness.  

 Partnership Development 

• Establishes and maintains relationships with other human service organizations and other key community based and government partners in a manner that enhances the relationship to F&CP. 

 QUALIFICATIONS 

• Master’s degree in social work, psychology, business administration or related field, preferred but not required. 
• Ten years of progressively responsible positions in the not-for-profit sector, ideal but not required.   
• Similar experience in the for-profit sector would be considered if combined with experience and knowledge of the not-for-profit sector either through board or volunteer involvement.   
• Leadership experience with direct human service organizations is ideal.  
• Ability to build and foster authentic relationships with staff, leadership and external stakeholders.  

• Background in operational leadership, including but not limited to budgeting and finance, human resources, program management, information technology and facilities.   
• Understanding of the need for and implementation of agency policies and procedures across functional areas.  
• Collaborative leader able to work effectively in team-oriented culture.  
• Knowledge and ability to directly implement service evaluation systems.  
• High degree of initiative and ability to work independently is required.  
• Comfortable working in a diverse environment, often trauma based, with a keen understanding of the need for confidentiality as it relates to our clients and our staff.   
• Excellent oral and written communication skills, able to communicate effectively with a diverse population of staff, clients, board members, government partners, funders, donors, etc. 
• Able to adapt to quickly changing work environment, manage competing demands, deal with frequent change, delays or unexpected events.  
• Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed. 
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. 

  COMPENSATION AND BENEFITS 

Family & Children’s Place is prepared to offer a competitive salary in the range of $90,000 –$115,000 commensurate with experience. Benefits include medical insurance, life insurance, vacation and sick time, 403b contribution, and a diverse offering of voluntary benefits.  

  CONTACT 

 Ashley|Rountree and Associates has been exclusively retained by Family & Children’s Place to oversee this search.   To apply for this position please submit a cover letter and resume here.  For confidential questions or inquiries, contact Angie McCorkle Buckler at abuckler@ashleyrountree.com. All inquiries will be kept strictly confidential. 

Family & Children’s Place is an equal opportunity employer and does not discriminate based on gender, race, age, creed, sexual orientation or any other protected class.