Bilingual Workforce Coach (Spanish)

PRINCIPLE RESPONSIBILITIES: (not all-inclusive) 
1. Provide the highest level of customer service to ensure that Members feel valued while 
modeling behaviors that the Member can emulated. 
2. Strengthen the Member’s wisdom, thought processes, and directed action toward the future, 
based on the individual’s self-identified goals and management of barriers. 
3. Create an environment that allows for inquiry, challenge, and the stimulation of critical thinking 
around new ways of being, thinking, and acting. Often the end-result is new behaviors 
applicable to the Member’s whole life. This occurs through the application of his/her specific 
expertise and guidance of the Member to seek the best course of action for achieving goals and 
mitigating their barriers. 
4. Focus on the Member’s job retention, career advancement, financial, life and education goals by 
utilizing a variety of contact routines and methods as decided by the Member including meeting 
in-person, virtually, or by phone. 
5. Leverage social media, the USPS, family, or co-workers when necessary to ascertain the 
Member’s job performance and the identification of potential barriers.
6. Celebrate milestones and “wins” with Member.
7. Leverage an internal and/or external partner to promote and optimize Member efforts for 
success (financial coaching, spiritual advising, legal coordination, staffing specialist, behavior 
health), external partners (i.e., community, employers), to determine the individual’s 
advancement potential. 

WORKFORCE COACH
8. Use a variety of assessment tools and methods to assist the prospective Member in his/her 
development of an action plan and the ability to support a longer-term coaching relationship. 
9. Assist the Member to focus on individual plans which include employment, education, life, 
financial goals, and the supportive services necessary to achieve self-sufficiency. 

MINIMUM REQUIREMENTS
• Work experience and/or post-secondary education/training demonstrating an ability to perform
 the duties as described.
• Experience working with the behaviors of at-risk populations.
• Strong internet and computer software skills; Outlook, Salesforce, Word, Excel, etc. 
• Maintain daily files/records, logs and tracking to ensure current and organized activity 
• Coordinates a variety of projects simultaneously.
• Ability to research and implement customer feedback and tracking techniques

Must be able to read, write and understand Spanish.

PHYSICAL REQUIREMENTS:
• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, 
Crouching, walking, lifting, stooping, bending, tactile sense, hearing, reaching with hands and 
arms, grasping, pushing, fingering, repetitive movements, talking. 
• Ability to move up to 10 pounds 
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth 
perception, and the ability to adjust focus. 
• Must be able to remain calm in a busy office environment
• Must be able to flex time to accommodate a varied schedule including days, evenings and an