Assistant Director of Alumni Relations

The Assistant Director of Alumni Relations will work within a collaborative office environment and will be responsible for planning and implementing alumni engagement initiatives designed to foster lifelong connections between alumni and the university.

Job Description

The Assistant Director of Alumni Relations will work within a collaborative office environment and will be responsible for planning and implementing alumni engagement initiatives designed to foster lifelong connections between alumni and the university.

This position reports to the Director of Alumni Relations and works with the Academic, National, and Virtual Engagement team within the Miami University Alumni Relations office. The assistant director will contribute to all team goals, with specific responsibility to engage alumni through virtual and digital programming and communication such as online mentorship/career networks, webinars and other online events, email marketing, and other opportunities to engage Miami alumni worldwide.

The ideal candidate will be energetic and innovative, have excellent communication skills, and be able to handle multiple projects and constituents. They will have many opportunities to collaborate with talented people and build relationships across campus and within the division of University Advancement.

Duties/Physical Demands:         

• Coordinates with advancement colleagues and campus partners to provide infrastructure, support, and guidance for virtual and in-person alumni initiatives and events.
• Identifies and trains new volunteer leaders; forms new advisory relationships; stewards existing volunteer leaders.
• Tracks metrics and data points to make strategic business decisions, determine program effectiveness, discover and cultivate opportunities for programmatic collaboration, and produce reports and recommendations. 
• Utilizes social media to further team goals, coordinating with divisional and university social media efforts.
• Represents the Miami University Alumni Association at programs and events as necessary, including events on and away from campus.
• Plans, forecasts, monitors, and maintains annual budgets for assigned alumni programs in consultation with the Director.
• As a member of the virtual engagement team, develops and manages virtual engagement programs, such as webinars and online workshops, that align with the university's mission.
• Helps to grow the database of active digital participants for targeted communication and engagement opportunities.
• Partners with development staff to coordinate and strengthen alumni engagement to build the giving pipeline.

Minimum Qualifications:           

• Bachelor's degree and one to three years of work experience or an equivalent combination of relevant education and/or experience in a non-profit or higher education setting.

Required Knowledge, Skills, and Abilities:

• Ability to provide high-level customer service in person, on the phone or via email.
• Organized and task-oriented with demonstrated problem-solving skills and the ability to manage several projects simultaneously while remaining calm, focused, and productive.
• Ability to work collaboratively with various constituency groups, volunteers, and campus partners.
• Willingness to work evenings and weekends as needed and travel regionally, nationally, and internationally on a limited basis.
• Strong communicator with excellent written, verbal, and social media skills. Will have an eye on the current digital environment and an interest in or experience with marketing trends.
• Strong understanding of and commitment to customer service. 
• Knowledge of customer relationship management (CRM) systems (e.g., Banner, Salesforce, NeonCRM) and email marketing platforms (e.g., Mailchimp, Constant Contact, Anthology).

Preferred Qualifications:            

• Experience with Miami University systems or general knowledge of Miami University.
• Experience in a non-profit or higher educational setting.
• Experience in alumni programming.